Overview

This guide explains the steps to book a service or repair for your TD Finishing machine, system or Paint Plant. Whether you require routine maintenance or urgent repairs, our service team is here to help.

Booking a Service or Repair

Step 1: Identify the Issue

Before contacting us, please gather the following information to help us diagnose the issue more efficiently:

• Machine model and serial number
• Description of the problem or required service
• Any error messages displayed
• Photos or videos of the issue (if applicable)

Step 2: Contact TD Finishing

You can book a service or repair through one of the following methods:

Option 1: Online Request Form

• Visit our Website: tdfinishing.co.uk
• Or visit our Service Centre: tdfinishing.services

• Fill out the Service Request Form with the necessary details
• Submit the form and we will be in touch ASAP, generally within the same business day.

Option 2: Email Support

Send an email to info@tdfinishing.co.uk with the required details, including:

• Machine model and serial number
• Description of the issue
• Your company details and contact information
• Preferred service date (if applicable)

Option 3: Call Our Support Team

For urgent repairs, call our service team directly on: 0121 520 8884. Our team will assess the urgency and arrange an appointment as soon as possible.

Step 3: Schedule & Confirmation

• Once we receive your request, our team will review the details and propose a service date.
• A confirmation email will be sent with the scheduled appointment and technician details.
• If further diagnostics are needed, we may request additional information or schedule a remote assessment.

Step 4: On-Site or Remote Assistance

Depending on the issue, our service team will either:

• Arrange an on-site visit for complex repairs or maintenance.
• Provide remote troubleshooting if the issue can be resolved without a technician visit.

Step 5: Service Completion & Follow-Up

• After service completion, our technician will provide a summary of the work done.
• If any follow-up maintenance is needed, we will schedule a future appointment.
• You will receive an email confirmation with service details and any recommendations for continued machine performance.

Additional Support

For further assistance or to discuss Paint Plant Machine Service or Repair your facility requires, visit our website or contact our support team at info@tdfinishing.co.uk.

TD Finishing – Keeping Your Machinery Running Smoothly!